Support
Need help with a labsly app, have a question, or want to suggest a feature? We respond to every email personally.
Frequently asked questions
Do labsly apps use my work to train AI models?
No. labsly apps are local-first — your content stays on your Mac by default, we never use it to train AI models, and we never sell it. Cloud AI features are strictly opt-in and send only the text you choose, only when you invoke them. Cairn additionally refuses to generate prose at all — the words in your manuscript stay yours. Full detail is in our Privacy Policy.
Where can I find documentation?
Per-app docs are linked from each product page. Substantive guides are published on our blog.
How do I cancel my subscription?
Manage all labsly app subscriptions through your Apple ID settings (Settings → Apple ID → Subscriptions).
How do I request a refund?
Refunds for Mac App Store purchases are handled by Apple. Visit reportaproblem.apple.com.
Do you have an MCP server I can install?
Yes — labsly's MCP servers are free. See MCP install docs.
Where can I report a bug?
Email support@labsly.com with reproduction steps. Including a screen recording helps.